PCC questions senior officers on 101 call handling times

15/02/2019

WHAT: Monthly Performance & Accountability Meeting (PAM)

WHEN: Friday 15 February at 13:00

WHERE: Watch in the archive here: http://www.sussex-pcc.public-i.tv/core/portal/home

SOCIAL MEDIA: Join the conversation on Twitter using #SusPolScrutiny

The ongoing decline in call handling times to the non-emergency 101 number continues to remain a concern to Sussex Police & Crime Commissioner, Katy Bourne.

Tomorrow she will be questioning Chief Constable Giles York and Deputy Chief Constable Jo Shiner on how long it takes for some 101 non-emergency calls to be answered as part of the PCC’s discussion at this month’s Performance & Accountability meeting (PAM).

Commenting ahead of the meeting Mrs Bourne said, “For a lot of people, the first time they ever come into contact with a police officer is over the phone so that 101 non-emergency number is absolutely key. I have been increasingly frustrated, as have many members of the public, with the call handling times.”

This issue was raised by the PCC to Deputy Chief Constable Jo Shiner in December’s PAM and following the recent announcement to raise the police portion of local council tax, the PCC wants assurances that money will be spent in improving this vital public service.

PCC comments, “I would hope that, with the increased investment in the Force, we will start to see improvements. In this meeting I will be questioning the average call handling times and abandoned calls, the impact that the introduction of Single Online Home will make and their plans to make this service more efficient for the public.”

Other topics under discussion include:

  • POLICING PRECEPT DECISION
  • PROCEEDS OF CRIME ACT
  • OPERATION RIBBON – RESULTS
  • RESPONSE TIMES
  • HMICFRS AND HMIP - UNANNOUNCED INSPECTION OF POLICE CUSTODY IN SUSSEX

 

THE NEXT PAM IS ON FRIDAY, 15 MARCH 2019 AT 13:00.

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